Refund Policy · 退款政策
退款政策
Refund Policy
最后更新：2026 年 7 月 22 日 | Last updated: 22 July 2026
感谢您支持 马来西亚開漳聖王府总会（Persatuan Dewan Khai Chiang Seng-Ong-Hu Malaysia，PPM-001-14-22052023）。本政策适用于会员费、活动报名费及公益善款捐助。
Thank you for supporting Persatuan Dewan Khai Chiang Seng-Ong-Hu Malaysia (PPM-001-14-22052023, "MKCA"). This policy applies to membership fees, event fees and charitable donations.
本会为非营利文化社团。公益善款一经确认，原则上不予退款——善款将用于文化传承与公益项目。请在捐助或报名前仔细确认详情。
MKCA is a non-profit cultural society. Confirmed charitable donations are generally non-refundable, as they are applied to our heritage and CSR programmes. Please confirm details carefully before donating or registering.
一、可否退款1. Refund Eligibility
✓ 可申请退款的情况 / Eligible for refund:
- 本会取消或无限期延迟活动（全额退款或转下一场，由您选择）/ we cancel or indefinitely postpone an event (full refund or transfer to the next session, your choice).
- 付款后 24 小时内提出取消，且活动日期距今超过 7 天 / cancellation within 24 hours of payment, where the event date is more than 7 days away.
- 重复付款（误操作导致，退还重复金额）/ duplicate payment (the duplicate amount is refunded).
- 因系统错误导致的多收费用 / overcharges caused by a system error.
✗ 不接受退款的情况 / Non-refundable:
- 公益善款已确认并投入项目 / confirmed donations already applied to programmes.
- 活动已开始执行或已圆满完成 / the event has started or has been completed.
- 付款已超过 24 小时，且活动日期在 7 天内 / payment was more than 24 hours ago and the event is within 7 days.
- 因个人原因（改变主意、行程冲突等）取消，不符合上述条件 / cancellation for personal reasons not meeting the conditions above.
- 当期会员费在会员权益已开始享用后 / membership fees once member benefits for the period have begun.
二、改期政策2. Rescheduling
- 活动报名可免费改期 1 次，须在原定日期前 48 小时提出 / one free reschedule per registration, requested at least 48 hours before the original date.
- 改期须视新日期的名额是否充足 / subject to availability on the new date.
- 改期请求须透过 WhatsApp (+60 11-4051 9311) 提出，并注明参考号 / submit via WhatsApp with your reference number.
三、退款申请流程3. How to Request a Refund
如符合退款条件，请按以下步骤申请：/ If eligible, please follow these steps:
- 第 1 步 / Step 1：WhatsApp 联系 +60 11-4051 9311，主题注明「退款申请」及参考号 / contact us on WhatsApp, stating "Refund Request" and your reference number.
- 第 2 步 / Step 2：提供付款截图、参考号、退款原因、您的收款银行账户 / provide payment screenshot, reference number, reason, and your bank account details.
- 第 3 步 / Step 3：本会于 3 个工作日内审核申请并通知结果 / we review within 3 working days and notify you.
- 第 4 步 / Step 4：审核通过后，款项将于 5–10 个工作日内退回原付款渠道，或指定银行账户 / once approved, the refund is returned within 5–10 working days.
⏰ 办事时间：周一至周六 10:00–19:00（GMT+8）。请勿于非办事时间要求即时处理，我们将在下一个工作日跟进。
Office hours: Mon–Sat 10:00–19:00 (GMT+8). Requests outside these hours are followed up on the next working day.
马来西亚開漳聖王府总会 MKCA